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Using Spam Summary Emails

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If you have configured and enabled Spam Filter summary emails users on your network will receive emails that consist of a user-specific report of spam mail activity occurring over the previous day. They can select to deliver the email once or always allow emails from that sender and view a summary of emails currently held as spam.

The following is a sample Spam Filter summary email:

Spam Summary Email
Click here to watch a video tutorial about Spam Summary Emails.

The Spam Filter summary email is divided into the following sections:

  • Challenge Emails Received – This section lists emails that were not delivered since the Spam Filter identified them as challenge emails used to verify a sender's identity.
  • Spam Emails Received – This section lists emails that were not delivered since the Spam Filter identified them as spam.
  • Virus Emails Received – This section lists emails that were not delivered since the Spam Filter identified them as containing viruses.
  • Good Emails Received – This section lists emails that were previously identified as spam but were delivered to the user by user request.

In the Challenge and Spam Email sections the user can click Deliver Once to deliver only the selected email or Always Allow, which will allow all emails with this sender's email address. In the Good Emails section the user can click Always Block to block emails from that sender. In the Good Emails section the user can click Always Block to block emails from that sender.

Users can also click Click here to view CURRENT messages held as spam, which will open http://FQDN/user_portal/login on their browser. (This URL is controlled by what was specified in the Hostname field on the Network Interfaces page.) The following login screen will be displayed.

Users will then need to do the following:

  1. Enter their web mail address in the Email field.
  2. Enter their web mail password in the Password field.
  3. If users belong to multiple tiers they will need to select the correct tier from the Tier dropdown list.
  4. If needed, (for example, they belong to multiple tiers) they will need to select the correct authentication source from the Authentication Source dropdown list.
    Note:
    The authentication is based on the authentication source in the tier that they are a part of. If they have multiple tiers they will need to specify the corresponding tier and authentication source.
  5. Click Login to login and view their emails currently held as spam.
Note:
If users receive spam that was not caught by the Spam Filter they can forward it to spam@lightspeedsystems.com. Lightspeed Systems will evaluate the email and block the sender or domain if needed.

Click Spam Summary, Email Archive, or User Rules to display the respective pages.

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